Standard
Terms and conditions
- Prism
Interior Services Ltd (“Prism Interiors”) are a contracting painting
and decorating company. We undertake painting and wall papering activities
under the instruction of the main contractor. Prism Care Ltd (“Prism Care”)
undertake refurbishment and customer care works under the instruction of
the main contractor. Collectively Prism Interiors and Prism Care are referred
to as “Prism”. Prism are not a design or consultancy business.
- All coatings
are applied under the standard operating conditions of temperature and
humidity specified by the manufacturer. Requests to apply coatings outside
of these conditions must be backed up in writing and will invalidate any
warrantee.
- Dirty
marks, dinks and damage by other trades are not considered decorators snags.
They will be dealt with as additional works and costs need to be agreed
with the client prior to works commencing.
- Paint
should be applied in dust free conditions. We would expect to be the only
trade in the property and all windows and doors to be installed and closed
to prevent dust inclusions.
- In new
build properties, protection of floors, carpets, work surfaces, doors and
sanitaryware etc remain the responsibility of the main contractor. Prism
Interiors will not accept responsibility for damage to carpets or floors
that have not been protected. In occupied properties Prism Care will ensure
surfaces are adequately protected prior to commencing work.
- All works
are to be carried out to the relevant NHBC Standards. Quotes are made with
these standards in mind.
- We only
warrantee work carried out by Prism operatives. Any coatings applied by
non Prism operatives will invalidate any warrantee of the works carried
out by Prism.
- We warrantee
that works will be carried out to the relevant NHBC Standard and for 12
months after application. This excludes physical damage by others, “hot
tyre pick up”, ingress of water on to or under the painted surface other
than on to the external surface of appropriately treated surfaces.
- We will
commence works on the basis of an agreed price for tendered work and/or
an agreed day works price. If no price has been agreed for works that are
in addition to the original tendered works our standard day rate of £350
per day shall be applied. If work is being undertaken on a time and materials
basis we will provide sign-off sheets for the time taken by our operatives.
- We work
on the basis of implied consent - if we do not receive a signed timesheet
or signoff sheet within 7 days of issue it is assumed to be agreed and
invoices would be due in full.
- Work
will commence only after a pre-dec snag has been completed and all remedial
actions put in place. If Prism are requested to start works prior to all
pre-dec snagging has been completed, then all revisits after completion
of our works are deemed chargeable on our standard day rate.
- It is
the responsibility of the main contractor to ensure that a safe working
environment for our operatives is provided. We will not undertake works
in environments we assess as unsafe. Minimum standards set out in our health
and safety policies must be met and we reserve the rights to withdraw from
site if we feel our employees are being put at risk.
- Standard
payment terms are 30 days. We will invoice for completed works at the end
of the calendar month and expect payment 30 days from this date.
- If clear
funds are not forwarded to Prism within the standard terms set out above
– Prism reserve the right to cancel the agreement and charge a termination
fee equal to the remaining balance of the contract.