Standard
Terms and conditions
Prism Interior Services Ltd (“Prism Interiors”) are a contracting painting
and decorating company. We undertake painting and wall papering activities
under the instruction of the main contractor. Prism Care Ltd (“Prism Care”)
undertake refurbishment and customer care works under the instruction of
the main contractor. Collectively Prism Interiors and Prism Care are referred
to as “Prism”. Prism are not a design or consultancy business.
1) All coatings are applied under the standard operating conditions of
temperature and humidity specified by the manufacturer. Requests to apply
coatings outside of these conditions must be backed up in writing and will
invalidate any warrantee
2) Dirty marks, dinks and damage by other trades are not considered decorators
snags. They will be dealt with as additional works and costs need to be
agreed with the client prior to works commencing.
3) All coatings are applied under the standard operating conditions of
temperature and humidity specified by the manufacturer. Requests to apply
coatings outside of these conditions must be backed up in writing and will
invalidate any warrantee
4) Paint should be applied in dust free conditions. We would expect to
be the only trade in the property and all windows and doors to be installed
and closed to prevent dust inclusions.
5) Prism Interiors will carry out minor making good prior to decoration
- for clarity minor making good is considered dinks smaller that a thumbnail
and less than 1 per m2
6) In new build properties, protection of floors, carpets, work surfaces,
doors and sanitaryware etc remain the responsibility of the main contractor.
Prism Interiors will not accept responsibility for damage to carpets or
floors that have not been protected. In occupied properties Prism Care
will ensure surfaces are adequately protected prior to commencing work.
7) All works are to be carried out to the relevant NHBC Standards. Quotes
are made with these standards in mind.
8) We only warrantee work carried out by Prism operatives. Any coatings
applied by non Prism operatives will invalidate any warrantee of the works
carried out by Prism.
9) We warrantee that works will be carried out to the relevant NHBC Standard
and for 12 months after application. This excludes physical damage by others,
“hot tyre pick up”, ingress of water on to or under the painted surface
other than on to the external surface of appropriately treated surfaces.
10) We will commence works on the basis of an agreed price for tendered
work and/or an agreed day works price. If no price has been agreed for
works that are in addition to the original tendered works our standard
day rate of £350 per day shall be applied. If work is being undertaken
on a time and materials basis we will provide sign-off sheets for the time
taken by our operatives.
11) We work on the basis of implied consent - if we do not receive a signed
timesheet or signoff sheet within 7 days of issue it is assumed to be agreed
and invoices would be due in full.
12) Work will commence only after a pre-dec snag has been completed and
all remedial actions put in place. If Prism are requested to start works
prior to all pre-dec snagging has been completed, then all revisits after
completion of our works are deemed chargeable on our standard day rate.
13) It is the responsibility of the main contractor to ensure that a safe
working environment for our operatives is provided. We will not undertake
works in environments we assess as unsafe. Minimum standards set out in
our health and safety policies must be met and we reserve the rights to
withdraw from site if we feel our employees are being put at risk.
14) Standard payment terms are 30 days. We will invoice for completed works
at the end of the calendar month and expect payment 30 days from this date.
15) If clear funds are not forwarded to Prism within the standard terms
set out above – Prism reserve the right to cancel the agreement and charge
a termination fee equal to the remaining balance of the contract.